Novis Insurance: Automating Claim Intake via Custom AI Integration Services
The Challenge
Zurich-based Novis Insurance Group received thousands of claims daily through email, web forms, and physical uploads. Their existing intake team had to read, classify, and route each claim manually to the correct claims adjuster, leading to processing delays of up to 48 hours and high operational overhead.
The Engineering Solution
Webx Horizon deployed specialized ai integration services to automate their intake workflows:
1. Intelligent Text Parsing: We connected a secure natural language processing (NLP) model to scan claim documents, extract key details, and summarize the incident automatically.
2. Automated Data Routing: Claims were classified by severity and routed directly into Novis's existing database using secure, validated API calls.
3. Decoupled Admin Dashboard: We built a custom dashboard using React, allowing claim managers to review and approve AI-categorized files quickly.
The Results
* Claim Processing Speed: Classification and routing delays were reduced from 48 hours to less than 5 seconds per claim.
* Administrative Overhead: Automating repetitive tasks reduced intake bottlenecks, leading to an 180% expansion in claim processing capacity.
* Dashboard Load Time: The decoupled management dashboard maintained a fast load speed of 0.35 seconds.