AeroJet Airways: Custom Customer Service Software for Global Aviation Support
The Challenge
Rome-based aviation firm AeroJet Airways Group struggled with customer support latency. Their client support team had to manually copy financial intake details and transaction histories from their proprietary database to their client CRM, causing ticket resolution delays of up to 24 hours.
The Engineering Solution
Webx Horizon deployed specialized customer support software development services to automate their data workflows [1]:
1. Secure API Integration Layer: We built a custom integration layer that connects their client onboarding portal and transaction database directly to their support dashboard, automating data sync.
2. Encrypted Client Database: Passenger financial intake details and ticket histories were encrypted before storage, utilizing advanced encryption keys to secure the database.
3. Decoupled Management Dashboard: We built a lightweight tracking dashboard using React, letting coordinators view active support ticket states instantly without page lag.
The Results
* Data Synchronization Latency: Reduced from 24 hours of manual ledger checkouts to under 50ms of automated sync time.
* Onboarding Overhead: Automating repetitive data transfers reduced administrative overhead by 60%, contributing to an 180% active support capacity increase [1].
* Dashboard Initial Load: The consolidated tracking interface maintained a low load speed of 0.28 seconds globally.