Vanguard Insurance: Migrating Core Legacy Underwriting to an Agile Microservices Architecture
The Challenge
London-based corporate insurer Vanguard Mutual Insurance processed thousands of policy requests monthly but struggled with administrative bottlenecks. Their existing underwriting CRM was slow and rigid, and coordinators spent hours manually drafting policy contracts, tracking case files, and updating records.
The Engineering Solution
Webx Horizon developed secure digital transformation consulting services to streamline their underwriting pipeline [1]:
1. Automated Document Generation: We integrated document APIs to generate client contracts automatically, prefilling policy details from their CRM profile.
2. Secure Client Portal: We built a lightweight insurance portal using React, letting clients upload claim records and complete compliance forms securely.
3. Automated CRM Sync: The system updated policy records and sent automated onboarding emails instantly, removing manual bookkeeping steps.
The Results
* Policy Processing Speed: Reduced average underwriting cycles by over 60%, contributing to a 145% automated underwriting capacity increase [1].
* Administrative Overhead: Automating repetitive document tasks reduced team admin overhead by 40%.
* Portal Initial Load Speed: The secure client portal loaded in a fast 0.35 seconds.