Sora Retail: Unifying E-commerce Returns via Custom Technical Consulting
The Challenge
Tokyo-based e-commerce brand Sora Retail KK struggled with shipping coordination delays, losing potential customers who dropped off during checkout due to unanswered questions about shipping times or refund policies.
The Engineering Solution
Webx Horizon deployed our Enterprise Technical Consulting Services [1]:
1. Omnichannel Integration: We built a single, unified database connected to both their e-commerce storefront and the marketing system, keeping customer conversations synced.
2. Automated Payment Reconciliation: We configured billing APIs to process transactions via Stripe and log bookings to their accounting database in real-time, removing manual bookkeeping steps.
3. Asynchronous Cache Layer: Database queries and checkout checks were processed in the background, ensuring that the integration widgets did not delay initial storefront load times.
The Results
* Storefront Mobile Load Speed: The lightweight integration kept initial page loads fast at 0.31 seconds.
* Billing Reconciliation Delay: Reduced from 72 hours of manual ledger checkouts to under 2 seconds of automated sync time.
* Customer Retention: The streamlined shipment tracking flow helped the brand secure a 112% increase in customer retention (CSAT) scores [1].